Privacy & Cookie Policy
Last updated: June 2026
Who we are
The ITSM People Ltd is a UK-based independent ITSM consultancy. Our website is itsmpeople.co.uk. You can contact us at hello@itsmpeople.co.uk.
What data we collect and why
Enquiry forms
When you submit a contact, brochure request or mentoring enquiry form, we collect your name, email address, and organisation. This data is used solely to respond to your enquiry. It is processed via Netlify Forms and stored in our CRM (HubSpot). We do not share this data with third parties for marketing purposes.
Legal basis: Legitimate interest (responding to a business enquiry).
Analytics — Lead Forensics
We use Lead Forensics to identify the companies (not individuals) visiting our website based on IP address. This helps us understand which organisations are interested in our services. Lead Forensics does not identify individual users and does not place advertising cookies.
Legal basis: Legitimate interest (understanding our website audience at an organisational level).
Lead Forensics operates under their own privacy policy. You can opt out at leadforensics.com/privacy-policy.
Cookies
We use the following cookies on this website:
| Cookie | Purpose | Duration |
|---|---|---|
| itsmp_cookie_consent | Stores your cookie consent preference | Persistent (localStorage) |
| Lead Forensics | Company-level visitor identification | Session / persistent |
| Netlify Forms | Form submission processing | Session |
We do not use advertising cookies, social media tracking pixels, or Google Analytics.
Your rights
Under UK GDPR you have the right to access, correct or delete any personal data we hold about you. To exercise these rights, contact us at hello@itsmpeople.co.uk. You also have the right to lodge a complaint with the ICO.
Data retention
Enquiry form data is retained for up to 3 years or until you request deletion. Analytics data is processed by Lead Forensics under their own retention policy.
Changes to this policy
We may update this policy from time to time. The date at the top of this page will reflect the most recent revision.