Consultant Led Assessments
There are various reasons a client may need an assessment, be it to underpin a business case for investment or an insource or outsource, a new service management tool, an operating model change, being go-live ready for a large tech transformation, or just to drive some much-needed service improvements.
Our highly skilled consultants carry out structured interviews with an agreed number of stakeholders to assess and benchmark a consensus perception as to how well different practice areas operate. Assessments can take anything from a few weeks to several months, depending on scope and scale.
This strengthens our understanding of the existing capabilities and enables us to identify the areas for improvement, allowing us to make informed recommendations on the considerations and priorities. We then present a set of recommendations based on best (or at least good!) practice, with a suggested roadmap of improvements.
Irrespective of the longer-term goal, the benefits of carrying out our assessment are multifaceted, enabling us to describe the existing ‘As Is’ capabilities and to enable us to gain an understanding of the existing processes and pain points within the current service to help you prioritise the improvements.
How about a lighter version?
In addition to the deep-dive consultancy led assessment activities mentioned above, we also have a higher level 'back to basics' assessment option that is more focused on the core traditional aspects of Service Management and only takes approx 3-4 hours to complete.
In a focussed setting, our facilitators will guide you in uncovering the key constraints in your IT organisation, the processes, tools, and culture and to discuss and understand the reasons why certain areas are not optimised. We hope to inspire you to then build your own ITSM Roadmap at a pace to suit you, focused in on the priority tasks that are uncovered from the session with an understanding of the effort required.
You gain the full benefit of a highly experienced consultant running a workshop for you to help facilitate and lead the discussion, but at a fraction of the effort and therefore cost, which yields excellent value for money.
This is typically aimed at less mature clients and can be extremely powerful in helping you understand some of the operational challenges and gaps in service, and to help build out a roadmap of improvements.
If you think this 'short sharp' option is a better fit for you, please contact us to discuss further.
