Real Experience
The ITSM People Mentoring Programme connects emerging talent with experienced ITSM practitioners — completely free, no strings attached. If you're starting out in ITSM or making the move into it, this is for you.
ITSM is a discipline that's hard to break into without guidance. Frameworks and certifications only take you so far — what really accelerates a career is access to people who've navigated the real-world challenges and can share what they've actually learned.
As the UK's leading independent ITSM consultancy, we have a responsibility to invest in the next generation of practitioners. This programme is our way of doing that — no cost, no catch, no commercial agenda.
Tim Mills, our CEO, launched this programme because he benefited from the guidance of experienced people early in his own career. He wanted to create a structured way for others to access that same advantage.
This programme is designed for people at the start of their ITSM journey — not established consultants looking for business advice. If any of the below sounds familiar, apply.
Open to UK residents aged 18 and over. Applications are reviewed individually and we do our best to accommodate all eligible applicants.
The programme is structured but flexible — built around your availability and goals, not a fixed curriculum.
This isn't a course or a webinar series. It's a genuine one-to-one relationship with an experienced ITSM professional who is committed to helping you grow — and has the scars to prove they know what they're talking about.
Apply for the Programme →Applications are reviewed individually. We'll respond to every applicant and do our best to accommodate all eligible applications. Completely free — no strings attached.
Share this page with anyone starting out in ITSM who could use a guiding hand from someone who's been there. It costs nothing and could make a real difference to their career.