Clients — The ITSM People

Named Clients

Organisations we're proud to have helped.

We're selective about the clients we name publicly — these organisations have explicitly endorsed our work and given permission to share their experience.

Financial Services · Regulatory

Bank of England

ITSM assessment and improvement advisory for one of the world's most respected and regulated financial institutions. Complex IT environment, high standards, zero tolerance for service failure.

Infrastructure · National

Network Rail

ITSM benchmarking and transformation support for the UK's national rail infrastructure owner. Mission-critical IT operations where service continuity directly impacts millions of passengers.

Sectors & Scale

Where we typically work.

We work with organisations of 1,000 to 5,000+ employees across a range of sectors. Below is a representative picture of the types of organisations we've supported.

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Financial Services

Banks, investment firms, insurers and financial infrastructure organisations. Regulatory environments demand mature ITSM — we help build it.

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Infrastructure & Utilities

Transport, energy, water and critical national infrastructure. High-availability environments where IT service failure has real-world consequences.

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Public Sector

Central and local government, NHS and public bodies. Complex stakeholder environments, tight budgets and a genuine need for ITSM that delivers value.

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Professional Services

Law firms, consulting firms and professional services organisations. Sophisticated users who demand high IT service quality and minimal disruption.

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Global Enterprises

Multi-national organisations managing IT across regions and time zones. Complex service delivery environments with multiple providers and stakeholders.

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Healthcare & Life Sciences

Healthcare organisations and life sciences companies where IT service performance has a direct impact on patient outcomes and regulatory compliance.

Client Voices

What our clients say about us.

"

Their expertise in the ITSM field combined with a true can-do, positive, and hard-working engagement style was instrumental in our establishment of new IT Services — laying a solid foundation for us to build on. I warmly recommend The ITSM People without hesitation.

JJ

John Jessen

Technology Director

"

I have worked with the ITSM People on two occasions — across two major enterprise organisations. Tim is truly approachable and has always looked after me as a client. I would not hesitate to recommend them.

EF

Enrique Fernandez-Pino

Chief Information Officer

"

The ITSM People have been integral to many of our client projects as our strategic partner for beyond-Service Desk ITSM consulting. Their team of talented consultants consistently delivers exceptional results, and collaborating with them is always a pleasure.

DW

Dave Wright

Chief Value Officer

Proof Points

Real engagements. Real results.

Four anonymised case studies drawn from real client engagements — each one a different challenge, the same independent approach.

AssessmentFinancial Services

From chaos to clarity in 90 days

A major financial services firm needed an honest picture of their ITSM maturity before a major transformation investment.

TransformationPublic Sector

Rebuilding ITSM from the ground up

A public sector regulator needed to transform its IT service management capability while maintaining business continuity.

AdvisoryInvestment Banking

Taking back control after a decade of outsourcing

A global investment bank's managed service contract was coming to renewal. Independent counsel was needed — not a provider pitch.

When fixing IT fixed everything else too

An IT assessment revealed the biggest drag on performance wasn't IT at all — it was HR, Facilities and Legal operating without any service management thinking.