Request our Assessment Brochure
Drop your details below and we'll send you our full assessment brochure covering how our process works, what you receive, and how organisations like yours have benefited.
A complete Clarity Assessment™ of five disciplines and five stakeholders. Same platform, same scoring model, same depth of output as our full assessment, focused on the question you need answered now. If you don't think it was worth the fee, you don't pay the balance.
Most organisations know roughly where their service management is weak. What they lack is evidence, and agreement on what to do first.
A full Clarity Assessment™ examines the whole service management estate across a broad stakeholder group. It is the right choice when the question is organisation-wide and the answer needs to withstand board scrutiny.
The Sprint answers a narrower question properly. Five disciplines, five stakeholders, the same platform, the same scoring model, the same depth of output. It is a complete assessment of a focused scope, not a reduced version of a larger one.
Choose the Sprint when you want evidence on a specific area quickly, or when you need something concrete in front of your leadership before committing to a wider programme. Everything it produces stands on its own, and everything it establishes carries forward if you go further.
Every Sprint includes the same five things, delivered against a fixed scope so you know exactly what you're getting before you commit.
Independently scored against our 0–4 maturity scale, using the same Clarity Assessment™ platform and methodology as our full engagements. You choose the five disciplines that matter most right now, or take our recommended starting five: Problem Management, Knowledge Management, Incident Management, Change Enablement and Measurement & Reporting.
Structured interviews split across leadership and practitioners. This is where the Sprint earns its name: it surfaces the gap between what leadership believes and what your team actually experiences, the single most consistent finding across everything we assess.
Not a generic best-practice checklist. Recommendations grounded in what your five stakeholders actually told us, with a clear before-and-after view of where each discipline could realistically move.
Shorter than our full assessment's roadmap, because the scope is narrower, not because the thinking is thinner. Sequenced and realistic for five disciplines, not a wish list stretched to fill more time than the work needs.
Delivered within three working days of your final stakeholder interview. Not a report emailed into the void: a session where we walk your leadership through the findings and answer questions directly.
Because we want this to be the easiest yes you make this quarter, not the smallest thing we could get away with.
Built into your report, not a separate exercise: notes on where your data quality and process consistency could affect AI investment, informed by what we see across your five disciplines.
Built for your leadership team, not just the findings report. Standard on every Sprint, never an add-on.
90 days after playback, we re-score your five disciplines and show you what's actually moved. Included, not billed separately.
Our standard ITSM People-approved policy templates for each of your five disciplines, ready to adapt and implement.
If you don't think the findings and roadmap were worth the fee, tell us within five working days of playback and we'll waive the balance. No conditions, no negotiation.
You keep the report and the roadmap either way. We're confident enough in what a Sprint finds that this costs us almost nothing to offer.
Half of what you pay for the Sprint, £4,998, is credited against a full follow-on programme of work you contract with us within 90 days of playback. Not a discount code: a direct reduction against your invoice, applied automatically.
This isn't a taster designed to be discarded. It's a genuine engagement whose findings, if you choose to act on them, become the first step of something bigger, at no extra cost to get there.
We arrange interviews around your stakeholders' availability rather than forcing everyone into a single fixed week. Typical elapsed time from kick-off to playback is two weeks.
Confirm your five disciplines and five stakeholders. 50% payment on kick-off.
Structured interviews with your five stakeholders, scheduled around their availability.
Independent scoring, recommendations and roadmap prepared, reviewed before playback.
Live session within 3 working days of your final interview. 50% payment on completion.
No. It's a complete assessment of a narrower scope, using the same platform, the same scoring model and the same depth of interviewing as our full engagements. What it doesn't include is a full 30-discipline picture or the broader stakeholder group a board-level business case usually needs.
Yes. We'll also recommend a starting set, based on the five patterns we see most consistently across UK enterprise IT: Problem Management, Knowledge Management, Incident Management, Change Enablement and Measurement & Reporting.
Half your Sprint fee, £4,998, is credited against any programme of work over £50,000 contracted within 90 days of playback. It doesn't apply against a further Sprint or smaller pieces of consulting work, the credit doesn't apply if the guarantee was invoked, and it's available once per client.
The free scorecard is self-assessed and takes minutes. The Sprint is consultant-led, evidence-based, and independently scored against five real stakeholder interviews. If the scorecard tells you roughly where you stand, the Sprint tells you why, with evidence you can put in front of your leadership.
£9,995 fixed. Two weeks, typically. Worth it, or you don't pay the balance.
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