What We Do

Assessments

Whilst sometimes not required, we usually recommend carrying out an ITIL4 maturity assessment

With many years of experience in IT Service Management and in senior management roles

Process development and improvement is at the very centre of everything we do,

ITSM tools are at the very centre of everything we do, so we get to know our way around them pretty well.

Many IT teams evolve organically over time and whilst this can be a good thing

We know only too well that in Service Management, there just arent enough hours in the day

As with our Assessments, operating model review and process development work, this inevitably

Whilst we have a range of skills and seniority levels at the ITSM People, a big chunk of the team are used