service design & operating models
Many IT teams evolve organically over time and whilst this can be a good thing, it can also get out of control. What worked a few years ago, may not work now, or in the near future.
Our team have worked across multiple industries for well over 20 years and have great insight into both the good and the bad!
Believe us, we’ve seen it all and have learned a lot along the way. Whether you’re considering re-designing your IT function to improve it, whether you’re looking to save money, and whether it’s insourced, outsourced, or a blended model, we can help you consider and understand if there may be more efficient and slicker ways to operate.
We often work with organisations who are merging or being sold and therefore need a complete operating model review and new Target Operating Model creating and implementing.
Typically, the first thing we do is carry out a service management assessment to provide us with a better understanding of the ‘as is’ position, thus strengthening our understanding of how the services are being run today and opportunities for the future.
When it comes to operating models, service design and processes, we have expertise in not only ITIL®, but also DevOps®, SIAM®, Agile® and other frameworks, enabling us to bring it all together to help you make the right decisions and bring the improvements you need.
