We Love Service Management
If you have some time, you may find the XTV podcast below of interest, where I talk about ITSM, ESM and AI and much more - Tim Mills, Managing Director
Why Choose Us As Your ITSM Partner?
Highly skilled in all aspects of ITSM and we apply it in a pragmatic way
UK based but support clients ITSM projects across the globe
We are tool agnostic, so we act purely on your behalf
Cost effective consulting with options to suit all budgets
30 yrs experience and trusted by some of the largest UK brands
“ ... there is indeed a direct correlation between ITSM and what is arguably one of the best measures of an organization's overall performance - revenues.”
Charles Betz - Research Director
Forrester State of IT Service Management Report
Who are the ITSM People?
The company was started by Tim Mills in 2014, who has over 25 years of IT Service Management related experience. Being so passionate about Service excellence and the opportunities we always have to improve, this meant primarily carrying out transformational ITSM consulting work, around the various iterations of the ITIL® framework.
The business has developed and grown over the past 10 years, resulting in a team of highly experienced and equally passionate Service Management consultants, supporting big brand clients in all manner of IT and Enterprise Service Management work, mainly specialising in Assessments and transformational improvement activities ..
John Jessen
Technology Director
Tim and his team at The ITSM People supported us during a recent, challenging IT Separation. Their expertise in the ITSM field combined with a true “can-do”, positive, and hard-working engagement style, was instrumental in our establishment of new IT Services laying a solid foundation for us to build on. I warmly recommend The ITSM People if you are in need to move with pace to implement or upgrade your ITSM services and structure
What Our Clients Say...
Enrique Fernandez-Pino, Chief Information Officer
I have worked with the ITSM People on two occasions. First in Chubb, the big security firm as a CIO and then in Essentra, a FTSE250 global manufacturing firm, as a Transformation Director. Tim is a great guy, truly approachable and has always looked after me as a client. I wouldn't hesitate to recommend Tim and his team of ITSM experts
Dave Wright
Chief Value Officer
The Service Desk Institute has built a strong and valuable partnership with The ITSM People over the past two years. As our strategic partner for beyond Service Desk ITSM consulting, their expertise has been integral to many of our client projects. Their team of talented consultants consistently delivers exceptional results, and collaborating with them is always a pleasure."
We're Proud Partners of
We support the Service Desk Institute and their clients on their Service Management Optimisation initiatives.
To find out more about how we work together and our customer success stories, book a call using the form below
Book a Call
Register your interest for an introduction call and to learn how we can help you optimise your Service Management Capabilities